Job Opening : Technical Writer

  • Department: Software Development
  • Reports to: Vice President, Product
  • Location: Tampa, FL

Primary Purpose and Function

The Technical Writer is responsible for driving the creation of a documentation methodology and framework for the company’s software solutions, while maintaining consistency and efficiency. This role prepares and maintains documentation pertaining to all commercial products sold to our clients. The Technical Writer will have a unique cross-functional perspective, playing a big part tying together the vital parts of the company, including software development, product management, implementation, project management, training and marketing.

Essential Functions and Responsibilities

  • Plan, develop, organize, write and edit software and training procedures and manuals
  • Determine the needs of all end users of technical documentation
  • Create company documentation methodology and framework
  • Document help and training materials for Syft core and customer solution-specific product features and functionality
  • Develop and maintain user-training manuals
  • Maintain a comprehensive library of technical and documentation
  • Manage updates, revisions, and multiple versions of technical manuals and training materials

Knowledge, Skills and Experience Needed for the Job

  • Minimum Bachelor’s Degree in a communication or technical discipline, or relevant experience
  • 5-7 years technical writing experience in a software product environment
  • High level working knowledge of Microsoft Office products and related software
  • Experience interacting at high levels with multiple company departments to determine product requirements and customer needs
  • Experience in Healthcare Clinical Supply Chain Management preferred
  • The ability to work independently, with thoroughness and accuracy
  • Strong communication skills with the ability to influence others internally and externally
  • Strong leadership skills and ability to work both autonomously and as a team player
  • Problem-solving oriented, with a constant desire to improve and achieve higher grounds
  • Ability to work with offshore development and QA teams recognizing the time zone challenges of an offshore team
  • Meet document project milestones in a timely manner, proactively engage with the project team and advocate for documentation best practices
  • Ability to analyze quantitatively, problem-solve, and scope business requirements
  • Ability to meet tight deadlines and prioritize workloads
  • Tenacity, accountability, sense of urgency, results orientated
  • Strong attention to details

Physical Demands

Position will work out of the Syft Tampa, Florida office. There will be occasional business travel, as needed, for customers and business meetings. Travel is not expected to exceed 10%.

Company Policy/Procedure Compliance

The Technical Writer will be obligated to comply with all company policies and procedures including, but not limited to any Customer Business Associate Agreements that the company may enter into, in addition to complying with other Human Resources requirements. In discharging the duties of this position, the Technical Writer may come into contact with confidential patient identifiable electronic health information and will be obligated to maintain the confidentiality of this information and report any breach immediately to the proper hospital authorities.

Job Context and Other Relevant Information

The Technical Writer has a direct responsibility to ensure the safety of Syft’s brand portfolio. The Technical Writer will maintain the highest ethical standards possible in building and protecting brand equity.

Compensation and Company Benefits

Syft offers a competitive base rate and an attractive variable compensation element for this position.  We offer a complete employee benefits package including:

  • Company sponsored major medical and prescription program
  • Dental
  • Vision
  • Life insurance
  • Disability plans
  • Paid time off (PTO)
  • Paid holidays
  • Supplemental Aflac insurance programs
  • 401k retirement program with a company match


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