More Efficient Processes And Reduced Labor Costs
The current Syft mobile experience requires a lot of effort to get our supply techs up and running. We’d like bring our supply techs into the conversation about what would really improve the process for everyone."
“We need an approach that is quick to learn, easy to use, and prevents user error.”
“This includes how and what item and cart information is displayed and when.”
“I get confused because there are so many steps to take and I don’t know what all the buttons and icons mean. It feels like the process could be a lot simpler, and some of the steps could even be automatic.”
Enhanced Cart Count
The system now organizes carts and items by status in each unique user’s workflow. The updated interface makes it clear at a glance what tasks are complete, what is in process, and what should be next.
Users can easily see which cart count has “Started” or “Not Started,” helping them move through tasks more efficiently. Completed carts can easily be marked and removed from the task list.
All items begin as “Not Counted” and are organized by priority. All completed tasks are moved to the “Counted” subdivider.
Every hospital, department, and their supply groups are different. A configurable design helps various teams with their unique needs. The new and improved Cart Count design offers even more configurability to ensure supply techs have the data they need, not the data they don’t – another big improvement with the new design.
Admins can configure fields for items and carts and choose the order in which they are displayed. The visual hierarchy makes it easy for supply techs to find what they need. For example: data is skimmable and presented with purpose in distinct font styles and sizes.
The user interface has been redesigned for a more ideal supply tech experience. This greatly reduces the likelihood of user errors.
Now the app requires far fewer taps, confirmations, and inputs.
The improved task management system surfaces items and carts in context of status, so actions are now conditional. For example, users do not see a “Download” button for a cart that has already been downloaded. The new UI is so intuitive that even beginners quickly learn how to use it.
A smart keyboard replaces fixed fields in the header. It is dynamic so that only fields relevant to a specific item appear. This not only reduces cognitive burdens but also increases the viewable area on the screen for a much better user experience.
My Tasks and Items Views have added collapsible subdividers that organize carts and items by their status in the user’s workflow. This design uses task management style UI to make it clear at a glance what is done, what is currently being acted on, and what should be next.
The My Tasks view of Cart Count contains all of the allocated carts for a user. The carts begin as NOT STARTED and when selected, after downloading, they are moved into STARTED. Carts that are started are claimed responsibilities by users. When the cart is counted the user can send it immediately, or mark it as READY TO SEND for when they have a better wifi connection.
All items in the items view start as NOT COUNTED. Selected items are given focus at the top, and then when completed shifted to the bottom int the COUNTED divider. When a cart is done all items will be in the COUNTED divider.
Every organization, facility, and supply group is different. Cart Count was already configurable but now it is has the range of customization to be precisely the right end user experience for supply techs. It surfaces exactly what they need, where and when they need it, and nothing more.
Admins can configure not only the set of fields displayed for items and carts, but also in what order they are surfaced. These fields are displayed in a visual hierarchy making it easy for supply techs to skim the content for what they are looking for.
The user interface has been redesigned to align with an ideal supply tech experience, greatly reducing the likelihood of user error.
The number of taps, confirmations, and input has greatly reduced.
Because the app now works through a task management system that surfaces items and carts in context of status, actions are now conditional. Users don’t need a download button for a cart already downloaded, selecting a cart that’s NOT STARTED will download it. This also has the benefit of reducing the knowledge base necessary to use the app.
We removed fixed fields from the header of the application, and designed a Smart Keyboard that conditionally surfaces the proper fields for items greatly increasing viewable area for the list of items and makes required inputs non-cognitive.
NEW SYFT MOBILE EXPERIENCE
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